Platform innovation, people, partnerships and industry highlights.
AI Comes to Orbit4
AI is becoming an increasingly important part of Orbit4, helping us make the platform faster, smarter and easier to use.
From simplifying onboarding to turning platform data into actionable insights, our latest AI-powered features are designed to reduce manual work, improve visibility and help teams make better-informed decisions.
AI Onboarding Assistant
Our new AI Onboarding Assistant is now live, helping to speed up the digital onboarding of assets and contracts into Orbit4.
For asset uploads, simply provide the key information — such as Product, QR Code, Serial Number, Installation Date and Warranty End Date — and AI helps with the rest.
The result: less manual data entry and a quicker, simpler route to getting your organisation up and running on Orbit4.
AI-Generated Executive Reports
Managers can now use AI-generated Executive Reports to turn Orbit4 data into clear, actionable insights and compare performance month by month or quarter by quarter.
Reports bring together key information across assets, SLA performance from external vendors and internal technicians, financial performance and checklist engagement.
Rather than simply presenting the numbers, Executive Reports help managers identify trends, understand where attention is needed and make informed decisions about where to deploy their time and resources.
Meet Helpium — Instant Support Inside Orbit4
Helpium, our in-platform AI chatbot, gives users instant answers and guidance while using Orbit4.
Whether you have a question about the platform or need help completing a task, Helpium provides a quick first point of support without having to leave Orbit4. And when you do need help from our team, we are still right there.
Coming Soon: AI Ticketing Assistant
We are also developing a new AI Ticketing Assistant to make resolving equipment issues even faster.
When raising a ticket, users will be able to describe the problem they are experiencing and receive instant suggested solutions based on the information provided.
The aim is to help users resolve straightforward issues immediately, while ensuring problems that need further attention can still progress through the normal ticketing process.
Meet the Team: Denise
Client Success Manager
Denise looks after Orbit4 clients across the UK and globally, building strong relationships, supporting teams and helping clients get the most from the platform and app.
What's your favourite part of your job?
The spontaneity — no two days are the same! I get to meet some amazing people across the industry, travel around the UK and visit some fantastic gyms.
Most of all, I love knowing that I'm helping people and supporting their businesses, while making lots of new friends along the way.
What do you enjoy doing outside of work?
Spending time with my two daughters, especially on holiday somewhere hot with beautiful beaches, good food and a few lovely cocktails!
I also love festivals, live music and socialising with friends — and if there is some wine tasting involved, even better!
What's your favourite holiday destination?
The Costa del Sol will always have a special place in my heart after spending a lot of my childhood there. But for pure wow factor, it has to be the Seychelles — absolutely beautiful!
Tell us one fun fact about yourself.
I once had to help Alice Cooper get into a pair of ladies' size 8 stretch jeans... Let's just say, that was definitely an experience I'll never forget!
Orbit4 on the Industry Stage
It has been a busy few months for Orbit4, with our CEO taking Orbit4 insights to industry audiences in both the UK and Canada — and bringing home an award along the way.
Startup Spotlight Winner — Fitness Technology Summit Europe
Orbit4 was shortlisted to present at the Startup Spotlight during the Fitness Technology Summit Europe in London — and went on to win.
The session gave us the opportunity to share how Orbit4 is helping operators take greater control of asset and facility operations through connected technology, real-time data and accountability.
Taking Smarter Gym Operations to Toronto
At canfitpro GLOBAL in Toronto, our CEO presented “Smarter Gym Operations: The Digital Transformation of Fitness Operations”, sharing operational benchmarks and insights gathered through Orbit4.
The session explored where fitness operations are heading next: a more open, connected and data-driven ecosystem where operators, manufacturers, service providers and technology partners can collaborate more effectively.
Missed us at either event? Get in touch if you would like a round-up of the insights we shared — and keep an eye on our LinkedIn page for where Orbit4 will be next.
New Partnerships
We're proud to welcome three more forward-thinking brands to the Orbit4 community: One LDN, 1Rebel and Warehouse Gym. A big thank you to each team for putting their trust in Orbit4 — we're looking forward to working closely together and supporting their continued growth.
Want to learn more about any of the updates above? Get in touch with the team.