The ultimate software solution to manage your fitness facility

Asset Management | Service Ticketing | Optimizing Customer Experience

Screenshot showing the Full Inventory Management Asset Register
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Trusted by some of the industry's greatest brands

Gym Operators

Asset Management

Map all of your assets in one place and set your service 'cap-spend' budget so that the future asset cycle is automated.

Import your assets. Onboard in a few clicks using your own existing CSV spreadsheet.

Cap-Spend Budget. Prevents overspending on service and maintenance costs.

Screenshot showing the Full Inventory Management Asset Register

Tracking your Assets

Delegate daily PPM tasks and monitor service costs relative to the Asset's age.

Technogym Treadmill

2 years old · 04-TT21049

In Contract
In Warranty

J

F

M

A

M

J

J

A

S

O

N

D

Installation Date:

02/05/2022

Max Spend:

Β£850.00

Current Spend:

Β£274.00

32%

Concept 2 Rower

6 years old · 04-9572661

No Contract
No Warranty

J

F

M

A

M

J

J

A

S

O

N

D

Installation Date:

06/11/2018

Max Spend:

Β£925.00

Current Spend:

Β£1011.00

109%

It's all in the data.

Maximising equipment lifespan. Empowering management.

Ticket Manager Vitals

41,681

Tracked Assets

690

Annual Services

255

Open Tickets

8,978

Closed Tickets

751

Staff Deployed

65%

Arrived on Time

Asset Register Vitals

Β£22M

Residual Value

64%

Asset Maturity

30,651

In Contract

11,030

Not in Contract

5,785

Tasks Scheduled

3,662

Tasks Complete

For anyone, anywhere.

Gym Staff, Technicians, and Management. From any device.

Ticket Created:

You

Hey, this machine is now totally out of use. Can you come today?

Priority changed to Out of Order

David Nicholls

Hey - no problem, I'll deploy one of my technicians out to you now.

Technician Deployed

James Smith

On my way!

Service Providers

Staff Deployments

Receive new tickets, change statuses and update tickets for your customers in one place.

Technician Deployed. Notifies the gym that the technician has been allocated the job.

Parts Required. Useful status updates so gym owners know that a ticket is temporarily on-hold.

Open
Technician Deployed
Parts Required
Closed

Ticket Statuses

Industry standard ticket process to suit all manufacturers, suppliers and service providers.

Quote Uploaded

Quote Approved

Purchase Order Uploaded

Worksheet Uploaded

Invoice Uploaded

Invoice Paid

Documents

Attach your documents within the ticket so that everything is in one place

Ticket No. Priority ↓ Status
92137319Out of OrderOpen
92137319Out of OrderOpen
92137319ReplacementOpen
92137319ReplacementOpen
92137319FaultyOpen

Priority

Use our filters so you can view the most important tickets.

Club Owners / Admins

Performance Metrics

The perfect helicopter-view of all assets across your estate of clubs. Real-time data points that will automate your product asset cycle.

Looking great. Your Assets are under their 'Cap-Spend Budget', you don't need to take any action right now.

Approaching Max Spend. Heads up - some of your Assets are approaching their 'Cap-Spend Budget' (over 75%).

Max Spend Exceeded. Action required - some of your Assets have exceeded their 'Cap-Spend Budget'.

All Clubs

Access to all clubs. View high level or granular data from Client Admin.

Track total costs. Know when to trade-in and buy-new.

Performance Stats. Own real-time data and analyse service performance from your incumbent providers.

Be In Control. On-board your own clubs and assets with our support.

Reports

Monthly. Regular reviews of key metrics to support efficient operations.

Bespoke. What's important to you - create your own reports and download.

SLA Time Tracking

Time to Arrive. How quick is your service provider arriving on site?

Time to Repair. Is your service provider living up to the agreed SLA?

First time Fix Rate. Getting equipment fixed 'first time' is paramount.

High level results. Analyse your service providers performance.

Customization

Tailored to you

This is your software so make it personal!

Screenshot showing the Full Inventory Management Asset Register

Company Logo

Upload your own logo to make the software feel part of your company.

Personal Avatar

Apply some character to your messages despite not being face-to-face.

Screenshot showing the Full Inventory Management Asset Register

Color Theme

We've allocated colors for each role so that it's clear who's who!

Screenshot showing the Full Inventory Management Asset Register

Light / Dark Modes

Light or Dark platform theme - what do you prefer?

Email Notifications

Turn them off or keep them on - it's up to you!

Contracts:

Fully Inclusive

Labour Only

One-Off Service

Adhoc Call-out

Brands:

Concept II

Life Fitness

Technogym

...

Service Preferences

We'll ensure the correct preferences are on so your experience is perfect.

Hear from others

User Reviews

Find out what our customers have been saying about the benefits of Orbit4 and our team.

24/7 Customer Support. Our team is ready to respond to your sales and technical requests.

Map estate assets. The best-in-class asset management platform.

Gym Manager

β€œAmazing software - without doubt the best tool for the job. Never going back to email ever again. A special thanks to Chris P for looking after us so well.

Josh, JD Gyms

Screenshot showing the Full Inventory Management Asset Register
Screenshot showing the Full Inventory Management Asset Register

Service Provider

β€œOur decision to use Orbit4 for our own customer-facing asset management and service ticketing solution has been a very good one. Our customers love it and it's streamlined our own internal operations.

Elena, Stronger Wellness

Like what you see?

Find out more and schedule a live demo with us today.

Book a Demo
Treadmills looking out to a pool

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