The ultimate software solution to manage your fitness facility
Asset Management | Service Ticketing | Optimizing Customer Experience
Trusted by some of the industry's greatest brands
Gym Operators
Asset Management
Map all of your assets in one place and set your service 'cap-spend' budget so that the future asset cycle is automated.
Import your assets. Onboard in a few clicks using your own existing CSV spreadsheet.
Cap-Spend Budget. Prevents overspending on service and maintenance costs.
Tracking your Assets
Delegate daily PPM tasks and monitor service costs relative to the Asset's age.
Technogym Treadmill
2 years old · 04-TT21049
J
F
M
A
M
J
J
A
S
O
N
D
Installation Date:
02/05/2022
Max Spend:
£850.00
Current Spend:
£274.00
Concept 2 Rower
6 years old · 04-9572661
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F
M
A
M
J
J
A
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Installation Date:
06/11/2018
Max Spend:
£925.00
Current Spend:
£1011.00
It's all in the data.
Maximising equipment lifespan. Empowering management.
Ticket Manager Vitals
41,681
Tracked Assets
690
Annual Services
255
Open Tickets
8,978
Closed Tickets
751
Staff Deployed
65%
Arrived on Time
and much, much more...
Asset Register Vitals
£22M
Residual Value
64%
Asset Maturity
30,651
In Contract
11,030
Not in Contract
5,785
Tasks Scheduled
3,662
Tasks Complete
Familiar. Easy to use.
View all your Tickets in one place, no matter your account type.
| Ticket No. | Priority | Status | Technician |
|---|---|---|---|
| 90283171 | Replacement | Open | Alex Clark |
| 83546266 | Faulty | Open | Pete Riley |
| 88753544 | Faulty | Open | Alex Clark |
| 92137319 | Out of Order | Deployed | James Smith |
| 92339101 | Faulty | On hold | James Smith |
| 89353442 | Faulty | On hold | Jason Smart |
| 84201858 | Replacement | Closed | James Smith |
| 99138564 | Out of Order | Closed | Alex Clark |
| 95646201 | Faulty | Closed | James Smith |
For anyone, anywhere.
Gym Staff, Technicians, and Management. From any device.
Ticket Created:
You
Hey, this machine is now totally out of use. Can you come today?
Priority changed to Out of Order
David Nicholls
Hey - no problem, I'll deploy one of my technicians out to you now.
Technician Deployed
James Smith
On my way!
Service Providers
Staff Deployments
Receive new tickets, change statuses and update tickets for your customers in one place.
Technician Deployed. Notifies the gym that the technician has been allocated the job.
Parts Required. Useful status updates so gym owners know that a ticket is temporarily on-hold.
Ticket Statuses
Industry standard ticket process to suit all manufacturers, suppliers and service providers.
Quote Uploaded
Quote Approved
Purchase Order Uploaded
Worksheet Uploaded
Invoice Uploaded
Invoice Paid
Documents
Attach your documents within the ticket so that everything is in one place
| Ticket No. | Priority ↓ | Status |
|---|---|---|
| 92137319 | Out of Order | Open |
| 92137319 | Out of Order | Open |
| 92137319 | Replacement | Open |
| 92137319 | Replacement | Open |
| 92137319 | Faulty | Open |
Priority
Use our filters so you can view the most important tickets.
Club Owners / Admins
Performance Metrics
The perfect helicopter-view of all assets across your estate of clubs. Real-time data points that will automate your product asset cycle.
22%
78%
129%
Looking great. Your Assets are under their 'Cap-Spend Budget', you don't need to take any action right now.
Approaching Max Spend. Heads up - some of your Assets are approaching their 'Cap-Spend Budget' (over 75%).
Max Spend Exceeded. Action required - some of your Assets have exceeded their 'Cap-Spend Budget'.
All Clubs
Access to all clubs. View high level or granular data from Client Admin.
Track total costs. Know when to trade-in and buy-new.
Performance Stats. Own real-time data and analyse service performance from your incumbent providers.
Be In Control. On-board your own clubs and assets with our support.
Reports
Monthly. Regular reviews of key metrics to support efficient operations.
Bespoke. What's important to you - create your own reports and download.
| Ticket No. | Technician | Time To Repair ↓ | Agreed SLA | Above or Below SLA |
|---|---|---|---|---|
| 92339101 | Alex Clark |
7hrs
|
24hrs | Below SLA |
| 99138564 | Alex Clark |
13hrs
|
24hrs | Below SLA |
| 91283171 | Alex Clark |
16hrs
|
24hrs | Below SLA |
| 89353442 | Alex Clark |
19hrs
|
24hrs | Below SLA |
| 83546266 | Pete Riley |
23hrs
|
8hrs | Above SLA |
| 92137319 | James Smith |
25hrs
|
12hrs | Above SLA |
| 84201858 | James Smith |
31hrs
|
12hrs | Above SLA |
SLA Time Tracking
Time to Arrive. How quick is your service provider arriving on site?
Time to Repair. Is your service provider living up to the agreed SLA?
First time Fix Rate. Getting equipment fixed 'first time' is paramount.
High level results. Analyse your service providers performance.
Customization
Tailored to you
This is your software so make it personal!
Company Logo
Upload your own logo to make the software feel part of your company.
Joe Owens
Gym Operator
Andy Bailey
Technician
Laura Baker
Ticket Admin
Toby Doyle
Service Provider
Jay Hanes
Club Owner
Sarah Brown
Gym Operator
David Stevenson
Manufacturer
Adam Watson
Technician
Leo Austin
Caretaker
Ashley Davies
Ticket Admin
Personal Avatar
Apply some character to your messages despite not being face-to-face.
Color Theme
We've allocated colors for each role so that it's clear who's who!
Light / Dark Modes
Light or Dark platform theme - what do you prefer?
New Ticket Raised #703112
Gym Operator: Maxi Monge, Prior...
Action Required: You've been deployed!
Ticket #703112 - Respond to your...
Update on Ticket #703112
Status changed to Parts Required...
Update on Ticket #703112
Status changed to Closed. Click t...
New Ticket Raised #230192
Gym Operator: Matt Wyatt, Priori...
Email Notifications
Turn them off or keep them on - it's up to you!
Contracts:
Fully Inclusive
Labour Only
One-Off Service
Adhoc Call-out
Brands:
Concept II
Life Fitness
Technogym
...
Service Preferences
We'll ensure the correct preferences are on so your experience is perfect.
Hear from others
User Reviews
Find out what our customers have been saying about the benefits of Orbit4 and our team.
24/7 Customer Support. Our team is ready to respond to your sales and technical requests.
Map estate assets. The best-in-class asset management platform.
Gym Manager
“Amazing software - without doubt the best tool for the job. Never going back to email ever again. A special thanks to Chris P for looking after us so well.
Josh, JD Gyms
Service Provider
“Our decision to use Orbit4 for our own customer-facing asset management and service ticketing solution has been a very good one. Our customers love it and it's streamlined our own internal operations.
Elena, Stronger Wellness
Featured Posts
20/02/24
Newsletter – E1 2024
Kev has a huge passion for the fitness industry and excited to offer Orbit4 to more customers so that they can own more data and actionable insights about their commercial fitness assets. In Kev's...
07/02/24
Orbit4 officially getting Stronger with new partnership
High performance asset management team Orbit4 have just announced their latest partnership with Stronger Wellness. The data-driven software from Orbit4 empowers gym operators to optimise the value of...